After you purchase an Arlo security camera, you first need to set it up. This means you need to connect it with the home network and install it and then you can begin using it. While you are performing the setup using the app after doing the Arlo dashboard login, you are asked to scan a QR code using the camera. In case the QR code scan does not work, then you can use the solutions that have been provided in this guide. Let’s begin!
What To Do When Arlo Camera Can’t Scan QR Code?
- Check the Brightness of the Phone
The phone from which you are trying to scan the QR code on the Arlo security camera should not have low brightness settings. The low brightness can be the cause of why the QR code can’t be scanned. It is recommended to increase the brightness level of your phone to the maximum level and then scan the code.
- Get to a Well Lit Place
Do not try to scan the QR code in a place that is dark or poorly lit. Move to a well lit place, turn on the lights, and then scan the QR code. Also, make sure that you are not scanning the code under direct sunlight. Too much brightness can also be a problem while scanning. Avoid bright lights and glares on the camera lens and then see if it works.
- Disable the Dark Mode
You may be using your phone in dark mode which is why the scan does not work. We suggest you turn off the dark mode on the phone before you proceed to scanning. You need to use the settings of the phone to get the job done. After scanning the QR code, you can complete the Arlo camera setup easily.
- Take Off the Plastic Film from the Lens
Have you seen that your Arlo security camera has a plastic film on the lens? This protective film is to protect the lens from any scratches during the shipping process. Ensure that you are removing the plastic film before you begin using the camera. Take off the film now and then scan the code. It should work.
- Clean the Camera Lens
The camera lens may have dirt or dust on it. Use a clean and lint free cloth to clean the camera lens nicely and then scan the code using it.
- Use an Alternative Device
Why don’t you use an alternative phone to get the QR code scanned using the Arlo camera? You can use a device with a bigger screen so that it is easy to scan the code on the camera. You can also try zooming in and then scanning the code.
- Reboot the Camera
Reboot the Arlo security camera once and then scan the code. Power it off using the Power button. Remove the power cable or remove the batteries from the battery compartment. After some time, power it up again and then scan the code.
- Factory Reset Arlo Camera
If you still can not scan the QR code on your Arlo camera, then reset it to the factory settings. To reset the camera, press and hold the Reset button located on it for 15 to 20 seconds. After the reset is done, try to set it up and scan the QR code during the process.
In the End
We are sure that you have set up your Arlo security camera now without any issue after scanning the QR code using the camera. You can now keep an eye on your loved ones and ensure their safety using the Arlo security camera.